Last updated: 9 September 2026
Welcome to The Cake & Flower Hub. These Terms and Conditions explain the rules that apply when you visit [WEBSITE URL], communicate with us through WhatsApp or place an order for our products.
Throughout these Terms, “The Cake & Flower Hub,” “we,” “us” and “our” refer to the business operating this website. “Customer,” “you” and “your” refer to any person who visits the website, contacts us or places an order.
By accessing our website or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions, our Privacy Policy and our Returns & Refunds Policy.
The Cake & Flower Hub offers products including:
Fresh and imported flower bouquets
Custom and celebration cakes
Chocolate bouquets and baskets
Gift baskets and luxury gift boxes
Balloons and teddy bears
Imported flower malas and gajras
Customized arrangements and celebration deals
Many of our products are fresh, handmade, personalized or prepared specifically for each order. Their appearance may therefore vary slightly from the photographs displayed on our website.
We make reasonable efforts to display our products, colours, sizes and arrangements accurately. However:
Flower colour, size and shape may vary naturally.
Seasonal flowers, wrapping materials and decorative accessories may be subject to availability.
Screen settings may affect how colours appear.
Handmade cakes and arrangements may have minor variations.
Product dimensions, flower counts and weights may be approximate unless expressly guaranteed.
Where a particular flower, chocolate, decoration or packaging material is unavailable, we may contact you to suggest a suitable replacement. With your approval, we may use a substitute of similar style, quality and value.
Minor natural or handmade differences will not be considered defects.
An order submitted through our website or WhatsApp is a request to purchase and does not automatically mean that we have accepted it.
Your order is confirmed when we:
Send an order-confirmation message or email;
Confirm the order through WhatsApp; or
Receive any required full or advance payment and accept the order.
We may decline or cancel an order if a product is unavailable, payment cannot be verified, delivery is not possible, order information is incomplete or the request includes content that is unlawful, offensive or inappropriate.
If we cancel an order after receiving payment, we will provide an appropriate refund for the cancelled item.
You are responsible for providing complete and accurate information, including:
Customer name and telephone number
Recipient’s name and active telephone number
Complete delivery address and location details
Requested delivery date
Personalized message or cake wording
Product selections and customization instructions
Any known allergies or dietary requirements
We are not responsible for errors, delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer.
Please review spellings, names, dates, numbers and personalized messages carefully before confirming your order.
All prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.
Product prices may change without prior notice. However, a confirmed order will normally be charged at the price agreed when the order was accepted.
Delivery fees, urgent-order charges, customization costs and other applicable charges will be displayed at checkout or communicated before order confirmation.
Obvious pricing or technical errors may be corrected. If an incorrect price affects your order, we will contact you and allow you to confirm the corrected price or cancel the affected item.
Available payment methods will be shown at checkout or confirmed through WhatsApp. Depending on availability, payment may include bank transfer, digital wallet, cash on delivery or an approved online payment service.
Certain products may require full or partial advance payment, particularly:
Customized cakes
Imported flowers
Large flower arrangements
Gift hampers
Malas and gajras
Urgent or same-day orders
High-value customized products
An order may not enter preparation until the required payment has been received and verified.
If you pay through a third-party payment service, your payment may also be subject to that provider’s terms and privacy practices.
Customized products are prepared according to the details approved by the customer.
Once preparation, flower sourcing, baking, printing, personalization or assembly has started, the order may not be cancelled or changed.
We will try to accommodate reasonable changes requested before preparation begins, but changes may affect the price and delivery schedule.
The customer is responsible for ensuring that all approved names, messages, colours, dates, themes and instructions are correct.
Our cakes, chocolates and edible products may contain or come into contact with ingredients such as dairy, eggs, wheat, gluten, nuts, soy or other allergens.
Customers must inform us about allergies or dietary requirements before confirming an order. Unless expressly confirmed by us in writing, we cannot guarantee that a product is completely free from allergens or cross-contact.
Customers are responsible for refrigerating and storing cakes and edible products according to the care instructions supplied with the product.
Delivery is available only in the locations shown at checkout or confirmed by our team.
Requested delivery dates and time slots are subject to product availability, preparation requirements, traffic, weather, security conditions and rider availability. We will make reasonable efforts to deliver within the agreed period, but exact delivery times are not guaranteed unless expressly confirmed.
The recipient should be available and reachable at the delivery address. Our delivery representative may contact the customer or recipient for directions and order handover.
Additional charges may apply if:
The delivery address is incorrect or incomplete;
The recipient is unavailable or cannot be contacted;
Delivery has to be attempted again;
The delivery location is changed after dispatch; or
Unusual waiting time is required.
Because many products are perishable, an unsuccessful delivery caused by incorrect information or recipient unavailability may not qualify for a refund.
Same-day and urgent orders are subject to availability and confirmation.
Such orders may enter preparation immediately after acceptance. Therefore, cancellation or substantial modification may not be possible once confirmed.
Delivery time estimates for urgent orders may be affected by distance, traffic, weather, product preparation and rider availability.
Customers or recipients should inspect the product when it is delivered.
Any damaged, incorrect or significantly incomplete order should be reported within the time stated in our Returns & Refunds Policy. Clear photographs or a short video of the product and packaging may be required.
Continued possession, use, consumption or disposal of the product without timely notification may affect our ability to investigate the complaint.
Fresh flowers, cakes, chocolates, personalized products and custom arrangements are perishable or made specifically for the customer. These products are generally not returnable for a change of mind.
Cancellations, replacements, store credits and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.
Nothing in these Terms is intended to exclude any mandatory consumer right available under applicable law.
Promotional offers and discount codes may:
Be available for a limited period;
Apply only to selected products;
Require a minimum order value;
Exclude delivery and customization charges;
Be limited to one use per customer; and
Not be combined with other promotions.
We may withdraw or correct a promotion affected by misuse, technical error or suspected fraud.
If you submit a review, photograph, message or other content, you confirm that it is truthful, lawful and does not violate another person’s rights.
You grant us permission to display submitted reviews or product photographs on our website and marketing channels. We will not intentionally publish private contact information without permission.
We may remove content that is abusive, misleading, unrelated, unlawful or promotional in nature.
When you contact us through WhatsApp, email or our website, you agree to receive communications relating to your enquiry or order.
Order-related messages may include confirmations, payment requests, customization approvals, delivery updates and customer-support messages.
WhatsApp and other third-party communication services operate under their own terms and privacy policies.
You must not:
Use the website for unlawful or fraudulent purposes;
Attempt to interfere with its security or operation;
Introduce viruses, harmful code or automated attacks;
Copy or commercially exploit website content without permission;
Submit false orders or payment information;
Impersonate another person; or
Use our products or services in a way that violates applicable law.
We may restrict access, cancel suspicious orders or take appropriate action where misuse is reasonably suspected.
The website design, brand name, logo, written content, graphics and original product photographs belonging to The Cake & Flower Hub are protected by applicable intellectual-property laws.
You may view the website for personal shopping purposes. You may not reproduce, modify, distribute or commercially use our content without prior written permission.
Third-party names, product marks and content remain the property of their respective owners.
We aim to keep the website accurate, secure and available. However, uninterrupted or error-free operation cannot be guaranteed.
The website may temporarily be unavailable because of maintenance, hosting problems, technical faults or circumstances beyond our control.
Links or integrations belonging to payment providers, WhatsApp, social-media platforms or other third parties are provided for convenience. We are not responsible for third-party websites, policies or service availability.
To the maximum extent permitted by applicable law, The Cake & Flower Hub will not be liable for indirect, incidental or consequential losses arising from use of the website or delayed, unsuccessful or improperly stored products.
Our responsibility for a valid product complaint will normally be limited to an appropriate replacement, store credit, partial refund or refund of the affected product.
Nothing in these Terms excludes liability or customer rights that cannot legally be excluded or restricted.
We will not be responsible for a delay or failure caused by events reasonably beyond our control, including severe weather, road closures, strikes, public emergencies, government restrictions, internet outages, supplier failures, accidents or security incidents.
We will make reasonable efforts to inform affected customers and offer a practical solution where possible.
Personal information collected through the website, checkout, WhatsApp or customer-support channels is handled according to our Privacy Policy.
We may update these Terms to reflect changes in our services, business practices or legal obligations.
The revised version will be posted on this website with a new “Last updated” date. Terms applying to an accepted order will generally be those in effect when the order was confirmed.
These Terms are governed by the applicable laws of Pakistan.
Customers should contact us first so that we can try to resolve any concern fairly. If a dispute cannot be resolved directly, it will be handled by the courts or competent authorities having jurisdiction in Islamabad Capital Territory, subject to applicable consumer-protection law.
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
For questions about these Terms or an order, contact:
The Cake & Flower Hub
Address: I-8/2, Islamabad
Email: info@cakeandflowerhub.com
WhatsApp/Telephone: [PHONE NUMBER]
Website: cakeandflowerhub.com
