Last updated: 9 September 2026
The Cake & Flower Hub respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared and the choices available to you when you use [WEBSITE URL], place an order or communicate with us.
The Cake & Flower Hub is an online and local retailer of flowers, cakes, gift baskets, chocolates, balloons, teddy bears, malas, gajras and customized celebration products.
For privacy-related questions, contact:
The Cake & Flower Hub
Address: [BUSINESS ADDRESS, ISLAMABAD, PAKISTAN]
Email: [PRIVACY EMAIL ADDRESS]
WhatsApp/Telephone: [PHONE NUMBER]
Depending on how you interact with us, we may collect:
Full name
Telephone and WhatsApp number
Email address
Billing and delivery address
Order and payment status
Messages and customer-support communications
When you send a gift, we may collect the recipient’s:
Name
Telephone number
Delivery address
Delivery instructions
Gift message
We may collect:
Products purchased
Requested delivery date and time
Cake messages and gift-card wording
Preferred colours, flowers, flavours or themes
Photographs or design references provided by you
Allergy or dietary information voluntarily supplied for an order
Complaint photographs or videos
Payments may be processed by banks, digital-wallet providers or payment gateways.
We generally receive payment confirmation and limited transaction details. Full card, bank-account or wallet credentials may be collected directly by the relevant payment provider rather than stored by us.
When you use our website, certain information may be collected automatically, including:
IP address
Browser and device type
Operating system
Pages viewed
Referral source
Approximate location
Cookie identifiers
Website interaction and error information
We may collect information:
When you complete checkout;
When you contact us through WhatsApp, telephone, email or social media;
When you submit a contact or customization form;
When you subscribe to promotional messages;
When you leave a review;
When another person orders a gift for you; or
Automatically through cookies and similar website technologies.
We may use personal information to:
Receive, confirm and prepare orders;
Process or verify payments;
Customize cakes, flowers and gifts;
Deliver orders to the correct recipient;
Communicate order and delivery updates;
Respond to questions, complaints and refund requests;
Prevent fraud, misuse and security threats;
Maintain transaction and business records;
Improve our website, products and customer service;
Send promotional communications where permitted;
Meet legal, accounting or regulatory obligations; and
Establish or defend legal claims where necessary.
We will not use your information for an unrelated purpose without an appropriate reason or notification.
If you provide another person’s information for gift delivery, you confirm that the information is accurate and may reasonably be used to complete the delivery.
We use recipient information primarily to deliver the order, communicate with the recipient where necessary and resolve delivery problems.
Recipients are not automatically subscribed to promotional marketing merely because they received a gift.
If you communicate with us through WhatsApp, Instagram, Facebook or another platform, the relevant platform may process your information under its own privacy policy.
We may retain business conversations when necessary for order confirmation, customization, customer service, complaint resolution and record keeping.
Please do not send unnecessary sensitive information through social media or WhatsApp.
Our website may use cookies and similar technologies to:
Keep the shopping cart working;
Remember customer preferences;
Maintain website security;
Understand website performance;
Measure visitor activity; and
Support advertising, where enabled.
Essential cookies may be necessary for checkout and website operation. Optional analytics or advertising cookies should be used according to the consent controls available on the website.
You can manage cookies through your browser or the website’s cookie settings. Disabling essential cookies may prevent some shopping features from working correctly.
We may share only the information reasonably necessary with trusted service providers, including:
Delivery riders and courier services;
Payment processors, banks and digital-wallet providers;
Website hosting and technical-support providers;
WordPress and WooCommerce service providers;
Email, messaging and customer-support services;
Analytics or advertising providers, where enabled;
Professional advisers such as accountants or lawyers; and
Government authorities where disclosure is legally required.
These providers may process information only as needed to perform their services or meet their own legal obligations.
We do not sell customers’ personal information for money.
Some website, hosting, payment, messaging, analytics or cloud-service providers may process information outside Pakistan.
Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards. However, privacy laws and protection standards may differ between countries.
We may send offers and promotional messages where you have requested them or where otherwise permitted.
You can stop promotional communications by:
Using an unsubscribe link;
Replying “STOP” to a promotional message; or
Contacting us through the details provided below.
You may still receive necessary order, payment and delivery communications after opting out of marketing.
We retain personal information only for as long as reasonably necessary to:
Complete orders and deliveries;
Provide customer support;
Handle returns, refunds or disputes;
Maintain accounting and transaction records;
Prevent fraud; and
Meet legal or regulatory requirements.
When information is no longer required, we may securely delete, anonymize or archive it as permitted by law.
We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, alteration, loss or misuse.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should use secure devices and avoid sharing payment credentials or verification codes with unauthorized persons.
Subject to applicable law and reasonable identity verification, you may ask us to:
Confirm whether we hold your information;
Provide access to information associated with you;
Correct inaccurate or incomplete information;
Delete information that is no longer required;
Withdraw optional marketing consent; or
Raise a concern about how your information has been handled.
Some information may need to be retained for completed transactions, accounting obligations, fraud prevention or legal claims.
Our website and products are intended for people capable of placing a valid order.
We do not knowingly collect personal information directly from young children. A parent, guardian or responsible adult should place orders involving children.
We will not intentionally publish a customer’s private contact details.
If we wish to use an identifiable customer photograph, private message or testimonial for advertising, we will seek appropriate permission unless the content was submitted for public display.
Public reviews may remain visible until removed by us or the relevant platform.
Our website may link to third-party services such as WhatsApp, Instagram, payment gateways or maps.
Their collection and use of information are governed by their own privacy policies. We recommend reviewing those policies before submitting information.
We may update this Privacy Policy when our services, technologies or legal responsibilities change.
The latest version will be posted on this page with its updated date. Material changes may also be communicated through the website or another suitable channel.
For privacy questions, correction requests or complaints, contact:
The Cake & Flower Hub
Address: I-8/2, Islamabad
Email: info@cakeandflowerhub.com
WhatsApp/Telephone: [PHONE NUMBER]
Website: cakeandflowerhub.com
Please include enough information for us to identify and respond to your request without sending unnecessary sensitive information.
